Refund Policy

Finality of purchases

All top-ups, credits, subscriptions, and usage charges are final and non-refundable, except where a refund is required by applicable law or where this policy expressly allows one.

Duplicate or erroneous charges

If you are charged twice for the same top-up, or charged an amount different from the amount you approved at checkout, contact support@boltch.cloud with the invoice ID from your billing history. Verified duplicate or erroneous charges are refunded or corrected in full.

Credits never delivered

If a payment completed but the corresponding credits were never added to your balance, we will add the missing credits or refund the payment once the invoice is verified.

Consumed usage is not refundable

Model requests that were processed successfully, including requests whose outputs you consider unsatisfactory, are not refundable. AI outputs can vary in quality; review the model catalog and test with small amounts before larger usage.

How to request a refund

Email support@boltch.cloud from your account email with the invoice ID, the amount, and a description of the issue. We respond to refund requests within 5 business days. Approved refunds are issued to the original payment method where possible, or as account credit where the original method cannot receive funds (for example, some cryptocurrency payments).